Support & Help
Support & Hilfe
We're here to help with your meditation practice
Frequently Asked Questions
Häufig gestellte Fragen
How do I start a meditation timer?
Wie starte ich einen Meditations-Timer?
Open the app, select your desired duration using the picker (1-60 minutes), and tap the Start button. You can configure preparation time (5-45 seconds countdown) in Settings. A countdown will begin before your meditation starts.
What settings are available for the meditation timer?
Welche Einstellungen gibt es für den Meditations-Timer?
The timer offers several customization options in Settings:
- Preparation Time: Enable/disable the countdown before meditation (5, 10, 15, 20, 30, or 45 seconds)
- Gong Sound: Choose from 4 sounds (Temple Bell, Classic Bowl, Deep Resonance, Clear Strike)
- Gong Volume: Adjust the volume for start, end, and interval gongs
- Interval Gongs: Enable periodic reminders at 3, 5, or 10 minute intervals
- Background Sound: Meditate in silence or with forest ambience
- Background Volume: Control the ambient sound level
Can I use the timer with my screen locked?
Kann ich den Timer mit gesperrtem Bildschirm nutzen?
Yes! Still Moment is designed for meditation with locked screens. The timer continues running in the background, and you'll hear the completion gong when your session ends.
What are interval gongs?
Was sind Intervall-Gongs?
Interval gongs are optional audio cues that sound at regular intervals (3, 5, or 10 minutes) during your meditation. Enable them in Settings (sliders icon). You can also choose from 4 different gong sounds (Temple Bell, Classic Bowl, Deep Resonance, Clear Strike) and adjust the gong volume.
How do I switch between Timer and Library?
Wie wechsle ich zwischen Timer und Bibliothek?
Still Moment features a two-tab navigation at the bottom of the screen. Tap the timer icon (left) for the meditation timer, or the music note icon (right) for your guided meditation library. Each tab maintains its own state independently.
What background sounds are available?
Welche Hintergrundklänge sind verfügbar?
You can choose between different background sounds in the Timer settings (sliders icon). Options include peaceful silence and gentle nature sounds like forest ambience. Adjust the background sound volume with the slider. All modes include audible start, interval, and completion gongs to mark your practice.
Can I use Timer and Library at the same time?
Kann ich Timer und Bibliothek gleichzeitig nutzen?
No - Still Moment intelligently manages audio to prevent conflicts. When you start playback in one tab (e.g., playing a guided meditation in Library), audio in the other tab (e.g., Timer) will automatically pause. This ensures a clear, focused meditation experience.
How do I import guided meditation MP3s?
Wie importiere ich geführte Meditations-MP3s?
1. Tap the Library tab (music note icon at the bottom)
2. Tap the "+" button in the top right
3. Select MP3 files from your device (iCloud Drive, Files app, etc.)
4. The app will automatically extract teacher names and titles
5. You can edit metadata by tapping the pencil icon
Does the app collect my meditation data?
Sammelt die App meine Meditationsdaten?
No! Still Moment collects zero data. Everything is stored locally on your device. No internet required, no tracking, no analytics. See our Privacy Policy for details.
The timer stopped when my phone screen turned off. What happened?
Der Timer hat gestoppt, als sich mein Bildschirm ausgeschaltet hat. Was ist passiert?
This can happen if Low Power Mode is enabled or if background audio isn't working properly. Make sure:
- Low Power Mode is disabled (Settings → Battery)
- Still Moment has permission for notifications
- Your device volume isn't muted
If issues persist, try restarting the app.
How do I enable VoiceOver support?
Wie aktiviere ich VoiceOver-Unterstützung?
Still Moment is fully accessible with VoiceOver. Enable VoiceOver in Settings → Accessibility → VoiceOver. All buttons and controls have clear labels in German and English.
File Storage
Dateispeicherung
How does meditation import work?
Wie funktioniert der Meditations-Import?
When you import a meditation, Still Moment copies the file to app storage. This uses more storage space but ensures reliable playback at all times. You can safely delete the original file after importing.
What happens to storage when I delete a meditation?
Was passiert mit dem Speicher, wenn ich eine Meditation loesche?
When you delete a meditation from Still Moment, the copied file in app storage is deleted, freeing up space. The original file you imported from remains untouched.
Troubleshooting
Fehlerbehebung
App crashes or freezes
App stürzt ab oder friert ein
Try these steps:
- Force quit the app (swipe up from home screen)
- Restart your iPhone
- Make sure you're running iOS 17.0 or later
- Update to the latest version of Still Moment
- Reinstall the app (your settings are stored locally and will be lost)
Guided meditation audio won't play
Geführte Meditations-Audio wird nicht abgespielt
- Verify the audio file wasn't corrupted during import by playing the original in another app
- Try deleting and re-importing the meditation
- Check available storage space on your device
- Android only: Clear app cache: Settings → Apps → Still Moment → Storage → Clear Cache
Sound quality issues
Probleme mit der Tonqualität
Make sure your device volume is at an appropriate level. Different background sounds have different volume levels - some are designed to be subtle, others more prominent. You can select a different background sound in Timer settings (sliders icon) if the current one doesn't suit your preference.
Audio from wrong tab is playing
Audio vom falschen Tab wird abgespielt
Still Moment automatically pauses audio when you switch tabs and start new playback. If you're experiencing issues with audio coordination, try force quitting the app and restarting it.
Report Issues
Probleme melden
Found a bug or have a feature request? We'd love to hear from you!
Email: hello@stillmoment.app
GitHub Issues: github.com/stillmoment-app/stillmoment/issues
When reporting an issue, please include:
- Platform: iOS or Android
- OS version (iOS 16.0+ or Android 8.0+)
- Device model (iPhone, Pixel, Samsung, etc.)
- App version
- Which tab you were using (Timer or Library)
- Steps to reproduce the issue
- What you expected to happen
Open Source
Open Source
Still Moment is open source! You can:
- View the source code on GitHub
- Contribute improvements or translations
- Report issues or request features
- Learn how the app works
See our Contributing Guide to get started.
Feedback & Feature Requests
Feedback & Feature-Wünsche
We'd love to hear your thoughts on how to improve Still Moment. Whether it's a new feature idea, design feedback, or just general thoughts, please reach out:
Email: hello@stillmoment.app
Your input helps shape the future of Still Moment!